Frequently Asked Questions

The Answer: It comes down to "slip" and "absorption."

• Oils: Designed for high-slip and broad application, making them ideal for full-body maintenance or manual therapy sessions.
• Balms: These are more concentrated and stay on the surface longer, providing a targeted "grip" for specific trigger points or barrier repair.

The Answer: For controlled clinical engagement.

The Detail: Pine rosin provides a unique tackiness that is essential for Myofascial Release (MFR). It allows the practitioner (or the user at home) to "pin" the fascia and stretch the underlying tissue without sliding across the skin.

The Answer: Yes, we prioritize bio-compatible, nutrient-dense ingredients.

The Detail: By using Abyssinian and Baobab oils as our primary carriers, we avoid the heavy synthetics found in many mass-market products. Our Repair line is specifically formulated to be hypoallergenic and focused on barrier restoration.

The Answer: As needed for discomfort, but we recommend 2–3 times daily for chronic areas.

The Detail: Because our Relief products contain high-potency botanical analgesics like menthol, they provide immediate cooling and pain modulation.

The Answer: Absolutely.

The Detail: While these were born in a professional clinical setting, they are designed for anyone seeking "Professional Results at Home." Each product pillar (Relief, Recovery, Repair) is simple to integrate into your daily self-care protocol.

The Answer: We offer standard and expedited shipping across the United States.

The Detail: Standard shipping typically arrives within 5-7 business days. Expedited options are available at checkout for faster delivery. All orders are processed within 1-2 business days.

The Answer: Currently, we ship within the United States only.

The Detail: We're working on expanding our international shipping capabilities. Sign up for our newsletter to be notified when we begin shipping to your region.

The Answer: We stand behind our products with a satisfaction guarantee.

The Detail: If you're not completely satisfied with your purchase, contact us within 30 days for a full refund or exchange. We want you to experience the JAYS Naturals difference with confidence.

The Answer: Our products have a shelf life of 18-24 months when stored properly.

The Detail: The natural botanical oils we use are stable and long-lasting. Each bottle is stamped with a manufacturing date so you can track freshness.

The Answer: Store in a cool, dry place away from direct sunlight.

The Detail: Room temperature is ideal. Avoid leaving products in hot cars or near heat sources. The balms may soften slightly in warm conditions but will re-solidify at normal room temperature.

The Answer: Yes, ethical sourcing is fundamental to our mission.

The Detail: We partner with suppliers who share our commitment to sustainability and fair trade practices. Our Abyssinian and Baobab oils are sourced from responsible growers who prioritize both quality and environmental stewardship.

The Answer: Yes, we have a Professional Partners program.

The Detail: Licensed therapists, clinics, and spas can access wholesale pricing on our professional-grade products. Visit our Professional Partners page to learn more and apply.

The Answer: Absolutely, we welcome professional partnerships.

The Detail: We offer retail opportunities for clinics and spas who want to carry JAYS Naturals for their clients. Our 1oz travel sizes are perfect for retail displays. Contact us to discuss partnership options.

The Answer: Yes, they're designed to work together.

The Detail: Many practitioners start with Relief Oil for broad application, then use a balm for targeted trigger point work. The MFR Balm pairs especially well with our Recovery Oil for comprehensive fascia work.

The Answer: It depends on your primary concern.

• For pain relief: Start with Relief Oil or Relief Balm.
• For recovery after activity: Recovery Oil is your go-to.
• For skin barrier repair: Repair Balm is ideal for compromised skin.

Not sure? Try our Find Your Protocol Quiz for a personalized recommendation.